If you can no longer access your account, contact eWalk Support to initiate a verified deletion request. Include your account email and company name so we can identify your account.
Your personal sign-in identity and personal preferences (onboarding progress, dashboard settings).
Your project access assignments are revoked.
What may remain
Shared company and project information may remain when other authorized users still need it.
Legally required financial, security, audit, and contractual records may be retained per our retention schedule.
Historical attribution on project records (e.g. who created a scope line) is preserved for audit integrity; the personal information linking it to you is removed when your account is deleted.
Before you request deletion
Export any reports and project data you need — deleted information cannot be restored from active production systems.
Subscription cancellation is a separate action from account deletion. Cancel your subscription from the Billing page first if needed.
Processing time
After your request is verified and approved, applicable personal information is generally deleted from active production systems within 90 days. Residual encrypted backup copies may remain until the applicable backup expires. See the Privacy Policy for the full retention schedule.